Order Delivery, Tracking & Returns
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Do you offer customer returns?
We're confident you'll love your supplements, which is why we offer a world-class 365-day return policy. If for any reason you're not completely satisfied with your Brainzyme® supplements, you can return all items (this includes up to one opened pack per formula) within 365 days for a full refun... -
USA: Shipped from the USA Shipping Options for Mainland USA: Option 1: Free Tracked Shipping Typical delivery times: 3-5 working days. Option 2: 2-Day Express Tracked Shipping. Expected delivery in 2 working days when ordered before 11AM PST (Monday - Friday) Shipping fees: $5 for orders belo...
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Yes, all orders are tracked. Once dispatched, you'll receive an automatic email titled "Your Brainzyme® order [...] is on the way!" containing your tracking number. Simply click the highlighted tracking number to monitor your delivery status. If you need any assistance, our customer service team...
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How can I view my previous orders, tracking details, and other account information?
Account Login: Order History If you have made previous orders with us but do not have an active subscription please log in here to see your account information. Alternatively, you can access your account through the 'Customer Support' menu in the navigation bar, then selecting 'Account Login: Or... -
What is your Order Cancellation Policy?
To cancel your order, please contact us as soon as possible at support@brainzyme.us. Orders placed before 12 PM (UK time) are dispatched the same day. If your order has already been dispatched, you can return it within 365 days for a full refund under our Refund Policy. -
What payment options do you have?
For United States customers: Credit / Debit Card (American Express, Apple Pay, Diners Club, Discover, Google Pay, Maestro, Mastercard, Union Pay, Visa) PayPal Shop Pay For customers from the countries listed below, please visit our dedicated websites tailored to your location for; faster deliv... -
What should I do if my order says it was delivered, but I haven’t received it?
If your order is marked as delivered but you haven’t received it, please get in touch with us immediately at support@brainzyme.us, preferably within 24 hours, so we can investigate and resolve the issue promptly.